Privacy Policy

1. Introduction At FAVOUR A/C  FOODS LTD (“we,” “our,” “us”), your privacy is a top priority. This Privacy Notice explains how we collect, use, store, and protect your personal information when you visit our website, interact with us, or purchase our products. By using our services, you agree to the terms outlined in this notice.

Business Details:
FAVOUR A/C  FOODS LTD
140 Barton Street, Gloucester, England, GL14EN
Company Registration Number: 12923904
Email: info@favouracfoodsltd.com
Phone: 01452698922

2. What Personal Data We Collect We may collect the following types of personal data:

  • Identity Information: Name, title, and date of birth.

  • Contact Information: Email address, phone number, and delivery address.

  • Payment Information: Payment card details (processed securely by third-party payment processors).

  • Transaction Information: Details about your purchases, including products ordered and payment history.

  • Technical Data: IP address, browser type, time zone settings, and cookies.

  • Communication Data: Information from emails, messages, or inquiries you send to us.

3. How We Use Your Data We use your personal data for the following purposes:

  • Order Processing: To process and deliver your purchases.

  • Customer Support: To respond to your inquiries or complaints.

  • Marketing: To send promotional offers (only with your consent).

  • Website Optimization: To improve our website and user experience.

  • Legal Compliance: To meet our legal obligations (e.g., tax reporting).

4. Legal Basis for Processing Your Data We process your data based on the following legal grounds:

  • Contractual Necessity: To fulfill your orders and provide our services.

  • Legitimate Interests: For business improvement and fraud prevention.

  • Consent: For marketing communications (you can withdraw your consent at any time).

  • Legal Obligations: To comply with applicable laws and regulations.

5. Sharing Your Data We do not sell your personal data. However, we may share it with:

  • Service Providers: Delivery companies, payment processors, and IT service providers.

  • Legal Authorities: If required by law or for fraud prevention.

  • Business Partners: If we collaborate on promotions (with your consent).

6. International Data Transfers If your data is transferred outside the UK or EU/EEA, we ensure it is protected by:

  • Adequacy decisions from the European Commission.

  • Standard contractual clauses.

  • Other applicable safeguards.

7. Data Retention We retain your personal data for as long as necessary to:

  • Fulfill the purposes outlined in this notice.

  • Comply with legal obligations (e.g., tax records).

  • Resolve disputes and enforce agreements.

8. Your Rights You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal exceptions).

  • Restriction: Request limited processing of your data.

  • Portability: Request transfer of your data to another organization.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: Withdraw consent for marketing at any time.

To exercise your rights, contact us at legal@favouracfoodsltd.com.

9. Security Measures We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encryption technologies.

  • Regular monitoring for vulnerabilities and threats.

  • Restricted access to personal data.

10. Cookies Our website uses cookies to enhance your experience. For more details, please see our [Cookie Policy link].

11. Complaints If you have concerns about our handling of your data, you can:

  • Contact us directly at legal@favouracfoodsltd.com.

  • Lodge a complaint with the relevant data protection authority:

    • UK: Information Commissioner’s Office (ICO) (www.ico.org.uk).

    • EU: Your local data protection authority.

12. Changes to This Privacy Notice We may update this Privacy Notice periodically. Changes will be posted on our website with the updated date.

13. Contact Information For any questions or concerns about this Privacy Notice, please contact us at:
Email: info@favouracfoodsltd.com
Phone: 01452698922

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