Terms and Conditions

1. Introduction:
 Welcome to FAVOUR A/C  FOODS LTD (“we,” “our,” “us”). By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

Business Details:
FAVOUR A/C  FOODS LTD
140 Barton Street, Gloucester, England, GL14EN
Company Registration Number: 12923904
Email: info@favouracfoodsltd.com
Phone: 01452698922

2. General Information

  • These Terms and Conditions may be updated periodically. It is your responsibility to review them before making a purchase.

  • Our products are intended for personal use only and must not be resold without prior authorization.

3. Eligibility

  • You must be at least 18 years old to purchase products from our website.

  • By placing an order, you confirm that all information provided is accurate and complete.

4. Product Information

  • We sell groceries and cosmetic products. While we make every effort to provide accurate product descriptions, there may be minor discrepancies such as color or packaging variations.

  • All products are subject to availability. We reserve the right to withdraw or discontinue any item without prior notice.

5. Pricing and Payment

  • Prices are displayed in [currency, e.g., GBP or EUR] and include applicable taxes (e.g., VAT).

  • Delivery charges and any additional fees will be calculated at checkout.

  • Accepted payment methods include [list methods, e.g., credit/debit card, PayPal].

  • Payment must be received before orders are processed.

6. Order Process

  • Once you place an order, you will receive a confirmation email. This email does not constitute acceptance of your order.

  • Orders are only confirmed upon dispatch of the items.

  • We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraudulent activity.

7. Delivery and Shipping

  • We deliver to UK. Delivery times are estimates and subject to external factors beyond our control.

  • For grocery items: Please ensure someone is available to receive perishables upon delivery.

  • Customers outside the EU/UK may be subject to customs duties or taxes, which are the responsibility of the customer.

8. Right of Withdrawal

  • EU/UK customers have the right to cancel orders within 14 days from receipt of goods. Exceptions include:

    • Perishable items (e.g., fresh produce).

    • Sealed cosmetic products if the seal is broken for hygiene reasons.

  • To exercise your right of withdrawal, please contact us via info@favouracfoodsltd.com

9. Returns and Refunds

  • Returns are accepted for non-perishable, non-hygiene-sensitive items in their original condition within 14 days of delivery.

  • Refunds for eligible items will be processed within 7-14 business days after receipt of the returned goods.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

10. Liability

  • We are not responsible for delays or damages caused by third-party couriers.

  • To the fullest extent permitted by law, our liability for defective or damaged products is limited to the product’s purchase price.

11. Privacy and Data Protection

  • Your personal data will be processed in accordance with our https://favourafrocaribbean.com/content/2-legal-notice.

  • By using our website, you consent to our use of cookies.

12. Dispute Resolution

  • EU customers: You may refer disputes to the Online Dispute Resolution (ODR) platform.

  • UK customers: Complaints can be escalated to relevant UK consumer arbitration body.

13. Governing Law

  • For EU customers: These Terms are governed by the laws of [Your Country].

  • For UK customers: These Terms are governed by UK law.

  • For non-EU/UK customers: The laws of [Your Country] apply.

14. Contact Information For any questions or concerns, please contact us at:
Email: info@favouracfoodsltd.com
Phone: 01452698922

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